FAQ
Retail:
Q: What is your ensured shipping lead time?
A: We hand make our necklaces and bracelets, which leads to having a little more production time. Depending on the size, we typically get retail orders shipped out within a week of the order date.
Q: Is the jewelry nickel free and/or tarnish resistant?
A: All of our chains are 18k gold plated over brass. Our charms are also brass plated, with a base metal of either brass or stainless steel. They will fade over time. Gold filled should not tarnish, but due to the price point we do not offer gold filled at this time. We have tested our products to ensure that they are quality pieces for the price point.
Wholesale:
Q: Love the idea of carrying this display in my store especially for the holidays, but I'm overwhelmed with what to start with. I don't think we have the capacity to have someone there at all times who can assemble. Do you have any pointers or advice?
A: If you purchase a necklace or bracelet with a carabiner, the charms slide right on. If you prefer direct attachment, we sell pliers, and you simply bend the jump ring, put it on the chain, then bend the jump ring back into place. We have a video on our website to demonstrate!
Q: Is the jewelry nickel free and/or tarnish resistant?
A: All of our chains are 18k gold plated over brass. Our charms are also brass plated, with a base metal of either brass or stainless steel. They will fade over time. Gold filled should not tarnish, but due to the price point we do not offer gold filled at this time. We have tested our products to ensure that they are quality pieces for the price point.
Q: Do you offer expedited shipping?
A: Yes, we can expedite. We hand make our necklaces and bracelets so we just need ample time to assemble.